
This is FIRM Consulting
FIRM Consulting helps teams prioritise, plan, and deliver with clarity.
We blend strategy, CX, and marketing consulting expertise with practical frameworks that turn intentions into impact.
More About FIRM Consulting
FIRM Consulting has been founded after more than 20 years working across agencies, corporates, and high-growth scale-ups. Each environment had its own pace and pressures, but the same challenge kept coming up, smart teams with long lists of priorities, struggling to agree on what mattered most.
In agencies I learned to sharpen ideas under pressure. In corporates I saw how scale brings both structure and complexity. In scale-ups I lived the urgency and ambiguity of fast growth.
Across all of them, one truth stuck. Strategy only counts when it turns into action.
That belief is the foundation of FIRM Consulting, and the philosophy of Focus, Intend, Refine, Make is designed to achieve clarity and prompt action, not polished decks that gather dust.
Working with FIRM means setting clear priorities, finding a sustainable pace, and tracking progress in a way that builds confidence. It's a system simple enough to stick with, structured enough to show results, and flexible enough to grow with your business. We work right alongside you, from crafting a new customer and brand strategy down to mapping the details to optimise a marketing automation journey.
Whether you’re leading a marketing or CX team, running a growth-stage company, or managing competing priorities across functions, FIRM provides practical support to align quickly and get impact for your effort. Available for projects, fractional support, or even one-off workshops.
At FIRM Consulting, it’s all about turning intentions into impact.
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James Rendel
Founder & Principal Consultant, FIRM Consulting




